Challenge
Users were confronting high-stakes planning decisions through dense interfaces that obscured priorities and next steps.
Featured Case Lens
Strategic Signal Explorer
Explore how I framed the problem, prioritized decisions, and measured confidence in the final UX direction.
Problem Space
High-stakes decisions hidden in dense interfaces
Retirement users needed clear guidance moments, but legacy flows made priorities hard to parse.
Confidence Score90%
Approach
I translated complex requirements into clearer decision paths, progressive disclosure patterns, and prototype-tested guidance moments.
Outcome
The updated experience improved decision confidence, reduced ambiguity in core flows, and better supported long-term planning behaviors.
Interactive Example
Before/After Experience Comparison
Slide to compare this project against a prior-state visual reference. This module demonstrates how Jesse presents UX impact in a narrative format stakeholders can absorb quickly.
Extended Narrative
Voya Retirement Experience
Context
Retirement planning is emotionally and financially high-stakes. The existing experience surfaced complexity too early, which made it harder for users to identify next steps with confidence.
What I Solved For
- Clearer guidance moments at key decision points.
- Progressive disclosure for dense planning content.
- Better hierarchy for account actions and planning workflows.
- Interaction patterns that balance trust, clarity, and momentum.
UX Approach
I translated business and compliance constraints into decision-friendly paths, then validated flows through prototype-based walkthroughs with stakeholders.
Outcome
The updated direction made planning steps easier to understand and reduced ambiguity across core retirement workflows.
Execution Timeline
Design Delivery Story
1. Align
Clarify goals, stakeholder constraints, and user priorities through focused workshops.
2. Model
Create journey flows, wireframes, and information structure that reduce decision friction.
3. Validate
Iterate prototypes with feedback loops to improve usability and confidence before build.
4. Ship
Support implementation and QA so the final experience preserves intent and quality.
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