Challenge
Clinical and operations teams needed to process complex workflow states quickly, where unclear transitions could introduce delay and risk.
Featured Case Lens
Strategic Signal Explorer
Explore how I framed the problem, prioritized decisions, and measured confidence in the final UX direction.
Problem Space
Operational risk from unclear workflow states
Clinical and operations teams needed rapid comprehension under pressure with minimal room for handoff error.
Confidence Score92%
Approach
I collaborated with product and operations stakeholders to simplify state logic, tighten interaction feedback, and validate flow updates against real usage scenarios.
Outcome
The solution delivered a more stable and intuitive workflow model that increased operational confidence while reducing avoidable handoff friction.
Interactive Example
Before/After Experience Comparison
Slide to compare this project against a prior-state visual reference. This module demonstrates how Jesse presents UX impact in a narrative format stakeholders can absorb quickly.
Extended Narrative
Case Story Context
FlowRx required workflow clarity in a high-stakes operational environment where ambiguity creates errors and delay.
Key UX Moves
- Simplified complex flow states into predictable user pathways.
- Reduced cognitive overload with cleaner prioritization and interaction hierarchy.
- Validated critical transitions with role-based scenario walkthroughs.
Delivery Impact
Teams gained a more confident operational experience with stronger consistency and reduced navigation uncertainty.
Execution Timeline
Design Delivery Story
1. Align
Clarify goals, stakeholder constraints, and user priorities through focused workshops.
2. Model
Create journey flows, wireframes, and information structure that reduce decision friction.
3. Validate
Iterate prototypes with feedback loops to improve usability and confidence before build.
4. Ship
Support implementation and QA so the final experience preserves intent and quality.
Next Case Story
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