Challenge
Critical users needed to act quickly with confidence, but dense interfaces and unclear priorities increased decision friction.
Approach
I mapped scenario-based journeys, clarified key states and handoffs, and iterated prototypes with stakeholders to improve comprehension and speed.
Outcome
The experience reduced ambiguity, supported safer task completion, and gave teams a clearer foundation for scale and governance.
Interactive Example
Before/After Experience Comparison
Slide to compare this project against a prior-state visual reference. This module demonstrates how Jesse presents UX impact in a narrative format stakeholders can absorb quickly.
Execution Timeline
Design Delivery Story
1. Align
Clarify goals, stakeholder constraints, and user priorities through focused workshops.
2. Model
Create journey flows, wireframes, and information structure that reduce decision friction.
3. Validate
Iterate prototypes with feedback loops to improve usability and confidence before build.
4. Ship
Support implementation and QA so the final experience preserves intent and quality.
Next Case Story
American Medical Association
I designed a healthcare-oriented UX experience for American Medical Association that improves clarity in complex, high-consequence workflows.