Challenge
Legacy structures and fragmented workflows made it difficult for teams to locate information and complete tasks efficiently.
Approach
I combined workflow mapping, interaction modeling, and prototype reviews to simplify complexity and de-risk delivery decisions.
Outcome
The updated experience improved task efficiency, strengthened internal adoption confidence, and accelerated implementation clarity.
Interactive Example
Before/After Experience Comparison
Slide to compare this project against a prior-state visual reference. This module demonstrates how Jesse presents UX impact in a narrative format stakeholders can absorb quickly.
Execution Timeline
Design Delivery Story
1. Align
Clarify goals, stakeholder constraints, and user priorities through focused workshops.
2. Model
Create journey flows, wireframes, and information structure that reduce decision friction.
3. Validate
Iterate prototypes with feedback loops to improve usability and confidence before build.
4. Ship
Support implementation and QA so the final experience preserves intent and quality.
Next Case Story
ETFO - Elementary Teachers' Federation of Ontario
I redesigned ETFO's digital experience to reduce content overload, improve accessibility, and help educators find what they need faster.